PRIVACY POLICY
1. General information
This privacy policy provides information about the processing of personal data on our website in accordance with the GDPR.
2. Data controller
Serenity Mail LLC
18 Sholom-Aleichem Street, Office 2/1
02156 Kyiv, Ukraine
Email: sales@serenity-mail.com
Telephone: +380 50 308 90 39
3. Hosting
Our website is hosted on servers within the European Union (AWS Europe).
When you visit the website, the server automatically collects the following data:
- IP address
- Date and time of the request
- Browser type and version
- Operating system
- Referrer URL
This data is technically necessary to provide the website and ensure its stability and security.
Legal basis: Article 6(1)(f) GDPR (legitimate interest)
4. Contact by email
If you contact us by email, your details will be used to process your enquiry and stored as part of the email correspondence.
Legal basis: Article 6(1)(b) GDPR (contract or pre-contractual measures) or Article 6(1)(f) GDPR (legitimate interest in processing enquiries).
5. Contact form
If you send us enquiries through the contact form, your details will be used exclusively to process your enquiry by email. This includes your name, email address, telephone number, message, and any files you optionally upload.
The submitted data is not stored in a database or shared with third parties unless this is necessary to process your enquiry. Attachments are sent to us by email only together with the enquiry.
To protect the form against spam, we use technically necessary checks, including a form session cookie and short-term counters in Redis based on the IP address and form session. This data is automatically deleted after a short time.
Data is processed on the basis of Article 6(1)(b) GDPR or on the basis of our legitimate interest in handling enquiries pursuant to Article 6(1)(f) GDPR.
You have the right at any time to access, rectify or erase your personal data within the limits of the applicable legal provisions.
6. Registration and processing in connection with our services
When you use the registration form or our services, we process and store the data required to set up access, communicate with you and provide the service. This may include:
- Company details
- Contact details (e.g. name, email address)
- Communication content
Data is processed exclusively for our own purposes and to provide our services. It is not sold or disclosed for third-party purposes. At the customer's request, we delete this data unless statutory retention obligations prevent us from doing so.
Legal basis: Article 6(1)(b) GDPR
7. Server log files
The hosting provider automatically collects and stores information in so-called server log files, which your browser automatically transmits.
This data is not combined with other data sources.
8. Cookies
Our website currently uses only technically necessary cookies. They are used for language and cookie settings, form protection and the proper functioning of the website.
The consent cookie stores your selection for up to 12 months. You can reopen the cookie settings at any time.
Legal basis for necessary cookies: Section 25(2) TDDDG, Article 6(1)(f) GDPR.
9. Transfer of data to third countries
Personal data is not transferred to third countries unless this is necessary to perform a contract or required by law.
10. Retention period
Personal data is stored only for as long as necessary for the respective purposes or for as long as required by statutory retention periods.
11. Your rights
You have the following rights:
- Access (Article 15 GDPR)
- Rectification (Article 16 GDPR)
- Erasure (Article 17 GDPR)
- Restriction of processing (Article 18 GDPR)
- Data portability (Article 20 GDPR)
- Objection to processing (Article 21 GDPR)
You also have the right to lodge a complaint with a supervisory authority.
12. Data security
We take appropriate technical and organisational measures to protect your data against loss, manipulation or unauthorised access.
13. Changes
This privacy policy may be updated as necessary.